Privacy Policy

Privacy Policy

Last Updated: May 30, 2026

Kooperacia (“we”, “our”, “us”) is a condominium management platform developed and operated by ElkaHub Ltd. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our services through our website, mobile applications, and related services (collectively, the “Service”).

1. Data We Collect

We may collect and process the following categories of information:

  • Account Information: name, email address, phone number, password, and profile photo.
  • Condominium Data: information about your building, unit, ownership, and role (e.g., owner, tenant, manager).
  • Financial Information: fee obligations, payment history, payment method (manual or online), and bank transaction references (when applicable).
  • Communications: messages, comments, bulletins, and support requests.
  • Technical Data: IP address, device type, browser information, usage logs, and cookies.
  • Optional Information: demographic data (e.g., age group, gender) provided for statistics or management purposes.

2. How We Use Your Data

We use your data to:

  1. Provide and improve the Service (user authentication, fee tracking, notifications).
  2. Facilitate financial management (calculate fees, record payments, generate reports).
  3. Enable communication between residents, managers, and administrators.
  4. Ensure legal compliance under Bulgarian condominium law and accounting rules.
  5. Secure the platform against fraud, misuse, or unauthorized access.
  6. Provide customer support.
  7. Send notifications, reminders, and service-related updates.

3. Legal Basis for Processing

We process your data under the following GDPR legal bases:

  • Contractual necessity – to provide the Service to you.
  • Legal obligation – to comply with financial and condominium regulations.
  • Legitimate interests – to improve functionality, prevent abuse, and ensure security.
  • Consent – where required (e.g., for optional communication or analytics).

4. Data Sharing

We may share personal data only with:

  • Condominium administrators and managers (to perform their duties).
  • Payment providers (for online payments, e.g., Iris Solutions, ePay, banks).
  • Service providers who host, maintain, or support our platform.
  • Authorities when required by law (tax, financial, legal compliance).

We do not sell your personal data to third parties.

5. Data Storage & Security

  • Data is stored on secure servers within the European Union.
  • We apply encryption, access control, and regular audits to protect your information.
  • Financial and sensitive information is stored in compliance with applicable accounting and data protection regulations.

6. Data Retention

  • Account data: kept while you use the Service.
  • Financial/payment records: retained for at least 10 years as required by Bulgarian law.
  • Other data: deleted or anonymized when no longer needed.

7. Your Rights

As an EU resident, you have the following rights under GDPR:

  • Access your data.
  • Correct or update inaccurate information.
  • Request deletion of data (“right to be forgotten”).
  • Restrict or object to processing.
  • Data portability (receive a copy in a structured format).
  • Withdraw consent (where applicable).
  • File a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).

8. Cookies & Tracking

We use cookies and similar technologies for:

  • Authentication and session management.
  • Usage analytics (e.g., website traffic).
  • Preferences (e.g., language selection).

You may control cookies via your browser settings.

9. International Transfers

We store and process data within the EU. If any transfer outside the EU occurs, we ensure adequate safeguards under GDPR.

10. Children’s Privacy

The Service is intended for users aged 16 and over. Children under 16 should not create accounts without consent from a parent/guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Effective Date”.

12. Contact Us

If you have any questions or concerns, please contact us:

ElkaHub Ltd
101 Aleksandar Stamboliyski Blvd, Sofia Tower
Email: [email protected]